Frequently asked questions

Frequently asked questions.

Compositions.

I can't determine my skin type, what should I do?

Skin type puzzles? Message us and we’ll guide you to your perfect CREAMLY. match. Remember, every skin's a winner with us! 🏆

Is there any chance that the skincare won't work?

We load our skincare with all the good stuff, but remember, true beauty's a team effort – care, nutrition, and a dash of self-love. 🌟

Is your cosmetics 100% natural?

Almost! We blend the best of nature with a pinch of synthetic wizardry for that perfect skincare potion. No one wants real urea (the best moisturizing ingredient btw) in their cosmetics 😉

Is your cosmetics pregnancy and breast-feeding safe?

Totally safe for mamas and mamas-to-be. Our formulas are natural, certified, and ready to pamper you. Just do a quick skin test first! 🤰

Product line.

What product from your line can be used to remove makeup?

Simply use The Cleansing Gel or wipe away the day with The Cleansing Flower Powder and the oils (The Oil. For Nourishing or The Oil. For Normalising). A dab of oil on a damp cotton pad and poof! Makeup gone. 💄✨

Is there a toner in your product line?

No toner in our lineup – our The Cleansing Flower Powder cleans without disturbing your skin's pH. It's all about balance, baby! ⚖️

Is there a cream for the eye area in your product line?

Eye cream? Any CREAMLY. cream for the face or body (get used to the pure skinimalism) has got your peepers covered. All-in-one magic for your beautiful gaze. 👀

Is there a rosacea cream in your product line?

Tackling rosacea? Our products are just the start. Add some self-massage and nutrition to your routine for the full effect.

Are there any products for blackheads in your product line?

Blast those blackheads away with our oils - The Oil. For Nourishing or The Oil. For Normalising. A few nighttime dabs a week and watch them fade into oblivion. 🌌

Are there products with SPF in you product line?

SPF? Not our jam. Instead, we load up on antioxidants for a different kind of sun defense, as well as shadow and proper protective clothes. 🌞

Can I receive any samples?

No samples here, just full-on personalized care. Our products need time to show their true colors – a month should do the trick! 🌈

Application.

How to use The Cleansing Flower Powder?

Twice a day, the flower powder is your skin's new best friend. Mix it up your way – water first or powder first, your skin will love it either way! Avoid moisture getting inside your bottle.

Is it important to achieve an even consistency of The Cleansing Flower Powder for efficient cleansing?

Worry not about perfection – our flower powder is pre-mixed to give your skin just what it needs. Just enjoy the cleanse! 🌸

Can The Cleansing Flower Powder damage the skin prone to dermatitis?

Battle dermatitis with our flower powder – its colloidal oats are a skin savior! Scientifically proven, totally soothing. 🌾

Can I use The Body Cleansing Gel for the face?

Absolutely! Ideal for acne-prone skin, this gel doubles as a gentle makeup remover, offering a clear, fresh start for your face. 🌿

Which product is better to use as the face cleanser - The Cleansing Flower Powder or The Body Cleansing Gel?

For acne-prone skin or daily makeup buffs, grab The Cleansing Gel. For a softer touch, choose The Cleansing Flower Powder — gentle, SLS-free bliss. 🌸

How to use The Cream?

Get your morning or/and evening glow on with our cream. A dab in the A.M. post-cleanse is all you need. Mix it up with some oil for extra zing in the cold season (The Oil. For Nourishing or The Oil. For Normalising). ❄️

How to use The Oil?

Unleash the power of The Oil. Morning boost, overnight magic, or makeup remover – it's your call. Your skin, your rules!

How to use The Exfoliant?

Nighttime's the right time for The Exfoliant. Post-cleansing, 2-3 nights a week. Start slow, then maybe level up to an overnight adventure. 🌙

Do I need to combine The Exfoliant with other products?

Keep it simple! The Exfoliant is a lone wolf – no need for a pack. Apply and you’re good to go! 🌚

How to use The Body Cream?

Lather on The Body Cream post-brush massage and shower. Start with 1-3 times a week and watch your skin start to rock it solo over time! 🚀

On what body parts can I use The Body Cream?

Our Body Cream is a hydration hero for more than just your body – it treats cuticles, heels, dry spots, and hand skin roughened by sanitizers. Plus, it's a face-friendly marvel, perfectly moisturizing and restoring the skin's lipid layer. Even eye creams will envy its formula!

Which body cream should I choose - The Body Cream. For Moisturising or The Body Cream. For Recovery?

Recovery cream - your go-to for dry or thirsty skin, topping our charts in restoration and nourishment. It tackles atopic dermatitis, irritation, and sensitivity head-on. Bonus uses? Dry lips, softening cuticles, and soothing burns.

Moisturizing cream - a light, all-skin hero that hydrates everywhere, from heels to elbows.

Is The Body Cream. For Recovery suitable both for atopic skin for children and those without eczema / dermatitis?

Kid-friendly and gentle, our restorative cream is a natural wonder for delicate skin. Always patch test for peace of mind. 👶

Can The Lubricant be used during impregnation?

Absolutely! Our lubricant is baby-friendly. It's crafted with love, perfect for those on the journey to parenthood. 💕

What should I know about The Lubricant before using it?

Compatible with polyurethane condoms and toys only. Ideal for the shower or for the massage. NEVER use with latex condoms.

Delivery.

How long does the shipping take?

We're globe-trotters, delivering almost everywhere! Timelines vary, but we're quick. Check out the specifics for your spot on the Delivery Page. 🗺️

What is the shipping cost?

Shipping costs vary, but we've got you covered with free delivery once you hit a certain amount. Check out the details for your country! 🚚

Do I need to pay customs duty and VAT?

In the EU – no customs hassle! Elsewhere, we play by the rules with all duties included in your invoice. Some duties are charged when placing the order, others upon delivery, keep your eye on the totals to know in advance. 🌐

Packaging and storage.

There is a crack at the bottom of the bottle with The Body Cream, is this ok?

Spotted the crack at the bottle's base? No panic! It's our cool airless design (there is a bag inside, but the air should have a spot to get outside: through the special crack) to keep your cream fresher, longer. And when it's all out, recycle away! ♻️

How to store your products?

Keep it cool, not cold! Our products love a chill spot on your shelf, away from the sun. And remember, keep water out of that flower powder! ️

What is the shelf life of your products?

Our products like to keep it fresh – 2-3 years unopened, or 6 months after you start using them. Stay current! ⏳

Do the products deteriorate during transportation?

During European certification, our products are put through temperature tests, so no worries – they're all set to withstand the heat and the cold. Plus, they're packed in airless bottles to boost their shelf life.